Privacy Policy

Eatselecta India Private Limited (“Eatselecta”, "we", "our”) is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect and process personal information from:- (A) vendor(s)enrolled with us as merchants in accordance with Terms of Service applicable to such merchants(each, a “Merchant”); (B)customers of a Merchant (each, a “Customer”) who access the webpage hosted by Eatselecta, exclusively for each Merchant, as well as any page linked to the Eatselecta App, which is dedicated to the Merchant (each such webpage/page is hereinafter referred to as the "Site”) for placing orders on the Merchant for dine-in (as applicable), takeaway/ pick-up or delivery of the items so ordered (as per the options made available by the Merchant). Merchants and Customers are hereafter referred to individually as “User” and collectively as “Users”.

Users’ right to access and/or use the Site is subject to the terms of this Policy governing the collection, use and transfer of Users’ information.

Please read this policy carefully to understand how we handle and treat Users’ personal information.

1. Information Collected

  1.1  The Site collects the information a User provides on the Site, including personally identifiable information about the User, including details such as first and last name, email address, mobile phone number, billing information and other contact details, demographic profile (like your age, gender, address, etc.,), as also other information a User enters into our system when using the Site, and transaction-related information. We retain the right to collect and analyse such data and other information relating to use of the Site. We may alsoseek, collect and process information pertaining to preferences/choices of Customers with respect to Merchants registered with us or the products purchased by Customers from Merchants. We retain exclusive rights in and over any studies, analysis, performance analytics (including meta data) pertaining to and/or based on information of the Users (including any class or category of such Users).

  1.2  We also collect basic information about Users such as name, age, gender, location, e-mail address, status, etcat the time such User accesses the Site. In addition to the above, the Site may collect/elicit certain information automatically which shall include, but not limited to, the type of mobile device, the IP address of mobile device/personal computer, the operating system of mobile device/personal computer, etc using which the User accesses the Site.

  1.3  The information collected may be used for the following, amongst other, purposes:

   a. To facilitate the processing and fulfilment of orders placed by Customers on the Merchants;

   b. Data analytics of transactions conducted between Customers and Merchants, including for the purpose of improving the services;

   c. Such other purposes connected to the above.

The information collected may also be used in accordance with our Merchant Terms of Service or Customer Terms of Use or any other purpose disclosed to you at the time we collect the information.

We may also use or disclose information collected if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us; (b) protect and defend our rights or property, or our users. This includes exchanging information with other companies and organizations for fraud protection.

  1.4  Merchants may use an outsourced transaction processing company/payment gateway in connection with processing payments Customers make for the orders placed on the Site. Users may be required to read, understand and accept the terms as applicable to the access/use of these sites. We are not responsible for any issues you may encounter with respect to such third-party sites/domains/arrangements/relationships.The said company/gateway/ third party service provider may retain, share, store or use User information in connection with the transaction(s) in question and for any other relevant and related purpose.

  1.5  We may share your information with third parties in certain circumstances including:

   a. Payment gateway service providers;

   b. Messaging service providers (E-mail, SMS, WhatsApp)

   c. Push notification service providers

   d. Analytics platforms

  1.6  By accessing the Site or placing an order on a Merchant through the Site, it is deemed that Users have expressly consented to collection, processing, storing, disclosing and handling of information as set forth in these Terms of Use now (and as amended may be amended from time to time) by us or any third party service providers as set out above. While we shall comply with our obligations under the laws of India (including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011) in the collection, processing, storing, disclosing and handling of such information, please note that all sharing/submission of information by Users is at their own risk.

  1.7  The Site may use cookies. A cookie is a small piece of data stored on the User’s computer or mobile device by the web browser. Eatselecta uses cookies to personalise the content that are seen on the Site. Most web browsers can be set to disable the use of cookies.

  1.8  We will retain User information for as long as is necessary to fulfil the purposes outlined in the policy or as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes

  1.9  This Policy may be revised /modified from time to time, and the updated Policy as applicable at any relevant point in time will be available on the Site, which you are required to regularly review to update yourself thereof.

  1.10  If you have any queries and requests relating to our use of your information or this Policy, you may email us at support@eatselecta.comor write to us at the following address: 36/1 Golden Haven Apartments, Ground Floor, AD Block 10th Main Road, Anna Nagar, Chennai – 600 040